Refund policy
30-Day, No-Questions-Asked Returns
If you are not completely satisfied with your purchase for any reason, you may return it within 30 days after delivery for a full refund. No explanation is required.
You may carefully open, inspect and try on your jewelry. To qualify for a refund, please return the item with all pieces and accessories that were included in the set.
Free U.S. Return Shipping
Returns from within the United States are completely free. Contact us through our website’s Contact Us page with your order number, and we will email you a prepaid return shipping label.
Please do not mail a return without first requesting a return label. Returns sent using another shipping method may not qualify for reimbursement of shipping costs.
How to Make a Return
- Contact Juelri within 30 days after your order is delivered.
- Include your name and order number.
- We will email you a prepaid return label and return instructions.
- Securely package the complete jewelry set and attach the label.
- Drop the package off with the carrier listed on the label.
Refunds
After we receive your return, we will inspect it to confirm that the correct item and all included pieces have been returned. Approved refunds will be issued to your original payment method, generally within seven business days after we accept the return.
Your bank or card provider may need additional time to post the refund to your account.
There are:
- No restocking fees
- No return-shipping charges for U.S. returns
- No deductions from an approved refund
- No requirement to accept store credit instead of a refund
Items purchased with a discount or promotional code are also eligible under this policy. The refund will equal the amount actually paid for the returned item.
Damaged, Defective or Incorrect Items
Please contact us promptly if your order arrives damaged, defective, incomplete or different from what you ordered. We will provide a prepaid return label and offer a full refund or replacement, subject to availability.
Providing photographs may help us solve the problem faster, but it is not required for an ordinary return under our no-questions-asked guarantee.
Exchanges
The easiest way to obtain a different item is to return your original purchase for a refund and place a new order. This helps ensure that your preferred item remains available.
International Returns
International customers may return eligible purchases within 30 days after delivery. However, prepaid return labels are currently provided only for returns originating within the United States. International customers are responsible for return postage unless the item arrived damaged, defective or incorrect.
Original international shipping charges and customs duties are not refundable, except when required by law or when the return results from our error.
Missing, Incomplete or Abused Returns
Juelri’s guarantee is designed to make honest returns easy. We may deny or reduce a refund if:
- A different item is returned
- Parts of a jewelry set are missing
- The item was intentionally damaged
- The return package is empty
- There is evidence of fraud or abuse
Normal careful try-on does not disqualify an item from return.
Free U.S. Shipping
Juelri also provides free standard shipping on all U.S. orders, with no minimum purchase required. Every shipment includes tracking.
Contact Us
To request a return or ask a question, please use the Contact Us page at Juelri.com. Include your order number so we can assist you promptly.